PIT support

Common questions

I cannot sign in

Use Forgot password on the app's sign in screen to get a reset link by email. If the email does not arrive, check your spam folder, then send us the form below with the address you signed up with.

I did not get the verification or reset email

Emails can take a few minutes. Check your spam and promotions folders, and make sure the address has no typo. If it still has not arrived after 15 minutes, write to us and we will check it from our side.

The app crashes or a screen will not load

Check that you are on the latest version from the App Store or Google Play, then close and reopen the app. If it keeps happening, tell us your device model, operating system version and what you were doing at the time – that is usually enough for us to reproduce it.

I am not getting notifications

Allow notifications for the app in your device settings, and check that you are signed in. Notifications are also paused while a device is in battery saver or focus mode.

I want to change my email address or profile details

Open Profile in the app to edit your details. If you can no longer sign in to the account, contact us from the form below and we will help you.

I want to delete my account and data

Use the delete your account page. It confirms the request with a code sent to your email address and then closes the account. This cannot be undone.

How is my data handled?

Our privacy policy covers what we collect and why. For anything else about your data, choose Privacy or my data in the form below.